Introduction
Robotic Process Automation (RPA) is a technology that allows companies to use software robots for speed, accuracy, and meet compliance rules. Many industries accelerate RPA spending to handle scale and cost pressure. RPA Online Training helps learners build strong skills in automation tools and prepares them to design bots that improve business operations. The sections below explain where RPA delivers the most value in 2026 and why those sectors invest first.
Top Industries To Use RPA In 2026
Below are the industries which are expected to use RPA by 2026. Check the table at the end to understand the estimated percentage of RPA share by these industries.
BFSI (Banking, Financial Services, Insurance)
BFSI is the largest user of RPA today. Firms can automate account opening, KYC checks, reconciliation, and claim workflows using RPA. The technology is effective in reducing manual tasks. As per vendor reports, BFSI has a large share of RPA revenues. Companies can use attended bots for front-office tasks, while the unattended bots are used for batch processing.
Manufacturing and Supply Chain
Manufacturers connect with legacy systems, speed-up order-to-cash cycles, and automate procurement tasks with RPA technologies. Factories combine RPA with tools such as MES and ERP to get accurate inventory updates. Logistics teams use RPA for shipment tracking and exception handling. Reports show manufacturing captures a major portion of market revenue for automation. The sector focuses on throughput gains and reduced lead times.
Healthcare and Pharmaceuticals
Healthcare use RPA to automate patient data entry, billing, regulatory reporting, etc. using RPA. This technology allows hospitals to deploy bots that minimize administrative works significantly. Moreover, RPA makes regulatory submissions and lab data consolidation easier for the pharma companies. The healthcare RPA market shows rapid growth and rising CAGR projections. Providers value error reduction and faster claims processing.
Telecom and IT Services
RPA allows telecom operators to enhance order provisioning, service activation, trouble-ticket automation, etc. IT service firms use bots to automate user onboarding, license management, and routine ops tasks. The sector gains from reduced Mean Time To Repair and lower manual effort. Telecom combines RPA with AI to improve customer triage and self-service. The RPA Training Institute in Noida ensures the best skill development opportunities for aspiring professionals.
Retail and Consumer Goods
Retail chains are yet another industry increasingly turning to RPA for efficiency. These industries use RPA to automatic invoicing, update pricing, and for automated loyalty programs. E-commerce males use of RPA bots for automated payments. Retailers integrate RPA and analytics for faster and accurate decision-making for businesses. Thus, the retail sector benefits greatly from faster and improved data accuracy.
Public Sector and Utilities
Public agencies today are growingly using RPA for citizen services, tax processing, and benefits administration. Various RPA technologies automate meter-to-cash processes and service order workflows. Moreover, governments use RPA for greater transparency. Many public programs are able to display clear ROI using RPA’s rule-based automation.
Shared Services and BPOs
Global business process outsourcing firms scale RPA to deliver higher margins. Shared services centres automate payroll, vendor onboarding, and report generation. BPOs package automation as a service and manage bots for clients. The model shifts labour from repetitive tasks to exception handling and improvement work.
Key drivers for 2026 adoption
Cost pressure forces firms to seek predictable savings. Legacy systems create many manual handoffs that bots can bridge. Low-code RPA platforms speed development. AI augments RPA with document understanding and decisioning. Regulatory needs push firms to adopt automation to improve auditability and traceability. Vendors release more integrated stacks to simplify governance.
Industry | Estimated % of RPA Use (market share or revenue) |
Banking, Financial Services, Insurance (BFSI) | 28–36% |
Manufacturing & Supply Chain | 20–32% |
Healthcare & Pharmaceuticals | 10–15% |
Telecom & IT Services | 8–12% |
Retail & Consumer Goods | 6–10% |
Public Sector & Utilities | 4–8% |
Shared Services / BPOs | 5–10% |
Conclusion
RPA has become a great benefit across industries that are required to follow strict rule policies. BFSI leads in spend and scale. Manufacturing follows with integrated ERP and supply chain automation. Healthcare industries have shown a steady and rapid growth using RPA technologies for administrative tasks. In addition, telecom, retail, public services, and BPOs have emerged as new and growing users of RPA. The RPA Training Institute in Delhi offers one-on-one sessions by industry experts. These classes ensure that students get ample hands-on practice for the best opportunities with the technical skills. Firms that pair RPA with AI and governance realize the best long-term value.